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FAQ's
When will my order be dispatched?
All s'more kits and marshmallow products are freshly made to order and we aim to dispatch within four working days or sooner via Royal Mail Tracked Delivery for UK & N.I. For Republic of Ireland orders are dispatched via An Post and will not incur any customs charges. Please be advised we cannot be held responsible for delays which occur with postal providers.
Do you offer collection?
Yes if you are local to BT60 and can collect please select ‘collection’ at the checkout and details will be given once your order is processed. You will not be charged a postage fee. You will receive an email when your order is ready for collection.
Can I request my order to be dispatched around a certain date?
Please leave a note at the checkout with any special delivery requests and we will always do our best to accommodate these.
I need my order dispatched on the same day I place, is this possible?
If you order your s'more kit before noon this can usually be arranged however please check with us prior to placing your order to confirm.
Do you offer Vegan, GF, Dairy Free or Halal s'mores options?
We offer vegan, gluten free, halal and dairy free smores options! Just pop us a message and we can discuss your specific smores requirements. We do not offer nut free options.
We use Free From Biscuits for our Gluten Free Kits which contain Milk, Oats (Gluten Free) & Soya and may contain Nuts. Please click product links below for full ingredient list.
We use a dark chocolate topped digestive biscuit in our Vegan & Dairy Free Kits which contain Wheat and Soya.
Do you cater for wholesale or corporate orders of s'more kits or marshmallows?
We certainly do! Please get in touch and we would be delighted to discuss your requirements.
Can I customise a s'mores kit for a special occasion?
Yes, please get touch and we can create your perfect s'mores kit.
Which ingredients are used to make your marshmallows?
Our handcrafted mallows contain water, sugar, sugar syrup, halal beef gelatine and vanilla extract. Our classic vanilla marshmallows do not contain any allergens however are prepared in an environment which may be exposed to nuts. Our flavoured mallows will specify which allergens are contained in each product.
What is the use by date for your handmade gourmet marshmallows?
Our mallows are freshly made to order and have a use by date of four weeks. We recommend storing your mallows in an airtight container for freshness once opened and are best enjoyed within three days of opening.
Which Allergens are contained in smores kits?
Our s'mores kits contain Soya, Gluten, Milk, Wheat, Eggs & Nuts. If you have a specific dietary requirement please contact us to discuss your needs. Unfortunately we cannot provide a nut free kit due to the fact our kits are packaged in an environment which may be exposed to nuts.
In our free from s'mores kits we use some of the following popular products read more about them and find the full list of ingredients contained in each product by clicking on the links.
Free From Chocolate Chip Cookies
NOMO Vegan & Free From Chocolate