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FAQ's
When will my order be dispatched?
All s'more kits and marshmallow products are freshly made to order and we aim to dispatch within four working days via Royal Mail Tracked Delivery for UK & N.I. For Republic of Ireland orders are dispatched via An Post and will not incur any customs charges. Please be advised we cannot be held responsible for delays which occur with postal providers. Please see our full shipping policy for further information.
Can I collect my order?
Yes if you are local to BT60 and can collect please select ‘collection’ at the checkout and details will be given once your order is processed. You will not be charged a postage fee. You will receive an email when your order is ready for collection. Please ensure you arrange a suitable time to collect by emailing us at hello@smorealicious.com.
Do you offer Vegan, GF, Dairy Free or Halal s'mores options?
We offer vegan, gluten free, halal and dairy free s'mores options! Just pop us a message and we can discuss your specific s'mores requirements. We do not offer nut free options.
We use Free From Biscuits in our Gluten Free Kits which contain Milk, Oats (Gluten Free) & Soya and may contain Nuts. Please click product links below for full ingredient list.
We use a dark chocolate topped digestive biscuit in our Vegan & Dairy Free Kits which contain Wheat and Soya.
Do you cater for wholesale, corporate or large orders of s'more kits and marshmallow products?
We certainly do! Please get in touch and we would be delighted to discuss your requirements.
Which ingredients are used to make your marshmallows?
Our handcrafted marshmallows contain water, sugar, sugar syrup, halal certifed beef gelatine and natural vanilla extract.
Are your Marshmallow products Gluten Free?
Our classic vanilla marshmallows and marshmallow fluff do not contain any allergens and are certified fully gluten free.
What is the shelf life of your handmade gourmet marshmallows?
Our Classic Vanilla Marshmallows are freshly made to order and have a use by date of four months. We recommend keeping your mallows in their sealed pouch for freshness and once opened are best enjoyed within three days.
Our Jumbo Flavoured Marshmallows are freshly made to order and have a use by date of four weeks. We recommend keeping your mallows out of direct light in a sealed container for freshness and are best enjoyed within three days of opening.
What is the shelf life of your marshmallow fluff?
Our marshmallow fluff has a use by date of eight weeks. We recommend storing your fluff airtight in the fridge or a cool, dry place out of direct light.
Which Allergens are contained in your s'mores kits?
Our s'mores kits contain Soya, Gluten, Milk, Wheat, Eggs & Nuts. If you have a specific dietary requirement please contact us to discuss your needs. Unfortunately we cannot provide a nut free kit as the environment we work in may be exposed to nuts.
In our free from s'mores kits we use some of the following popular products read more about them and find the full list of ingredients contained in each product by clicking on the links.